COMMON QUESTIONS

Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.
However, there are some exceptions required by law to this rule. Exceptions include:
  1. Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
  2. If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
  3. If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

Do you accept insurance? How does insurance work?

To determine if you have mental health coverage, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:
  1. What are my mental health benefits?
  2. What is the coverage amount per therapy session?
  3. How many therapy sessions does my plan cover?
  4. How much does my insurance pay for an out-of-network provider?

Accepted Insurance Plans:

Aetna
​Alignment Healthcare
American Behavioral
AmeriHealth Caritas Next
​Ambetter
Blue Cross Blue Shield of NC
​CareSource
Cigna
​Devoted Health
Humana
Magellan
​Medcost
Medicaid: Partners, Alliance, Trillium Health Resources, Vaya Health
Medicaid (Prepaid Health Plans): Amerihealth Caritas, WellCare, United Healthcare,
Healthy Blue & Carolina Complete Health, Inc
Medicare
Multiplan
NC Health Choice
Optum
​Oscar
Tricare/Humana Military
United Healthcare
​WellCare



Accepted Payment Methods:

Self-Pay 
Check
​All major credit cards ( American Express, Discover, Master card, Visa)

Emergency Information

Emergency Services: 911

Wake County Crisis and Assessment Center:  919-250-1260

Durham Center Access:
919-560-7305

​Alamance County Referral and Crisis: 1-800-939-5911

Wayne County Crisis Line: 
​1-888-302-0738

​Crisis Response: 24/7/365

Office Location & Hours

Corporate:
350 Holly Hill Lane Suite A
Burlington, NC 27215-5691

1308 Wayne Memorial Dr. Suite C
​Goldsboro, NC 27534-2268

Hours: Monday – Thursday 9:00am-5:00pm
Friday 9:00am-3:30pm

Evening and weekend appointments available

Phone number: 844-562-2777
Fax: 336-350-7737

National Quality Approval

BURLINGTON, NC
MAY 8, 2024
​ Comprehensive Community Supportive Services PLLC has earned The Joint Commission’s Gold Seal of Approval® for Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.

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